Reference

Legal Terms You Need to Know

When you open an account with us, you're entering into a clear agreement about how your funds, data and gameplay work.

Account SecurityData ProtectionWithdrawal RightsPayment VerificationSupport Access
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wap indotogel Legal Terms You Need to Know
REACH US DIRECTLY

How to Contact Our Legal and Support Team

Team online

Live Chat

Open the chat widget in the bottom-right corner of your account lobby. Our team responds Monday to Friday, 08:00 to 22:00 WIB, and Saturday to Sunday, 10:00 to 20:00 WIB. For legal or account disputes, select the Support topic and tag your message Legal Inquiry.

Email Support

Send queries to [email protected] with your account email and a clear description of your issue. We aim to respond within 24 hours on weekdays. Include screenshots or transaction IDs if you're disputing a withdrawal or deposit failure.

Account Help Centre

Log into your account, navigate to Settings > Help & Legal, and browse articles on account verification, withdrawal holds and payment disputes. You can also submit a support ticket directly from there if you don't find an answer.

HOW WE PROTECT YOU

Data Security, Cookies and Account Access

Account Verification

Before your first withdrawal, we ask for a photo ID and proof of address to confirm you're the account holder and meet eligibility requirements where local law permits. This takes 10–30 minutes and is a one-time process. Re-verification may be requested for large transactions or if we detect unusual activity.

Password and Session Security

Your login password is encrypted end-to-end. We recommend using a strong, unique password and enabling two-factor authentication in your account settings. Sessions expire after 30 minutes of inactivity for added protection when you're on shared devices.

Data Retention and Deletion

We keep your account data, transaction history and identity documents for seven years to comply with Indonesian financial law and resolve disputes. After account closure, personal data is anonymised within 90 days unless a legal hold or dispute is active.

Cookie and Tracking Policy

We use cookies to remember your login, track your lobby preferences and prevent fraud. You can manage cookie preferences in your browser settings, but some core functions like deposits and withdrawals require essential cookies to function.

Payment Data Handling

DANA, OVO, GoPay and QRIS payment details are handled by our licensed payment partners, not stored on our servers. We never see your full card number or bank account; we only receive confirmation that a deposit cleared.

Dispute and Data Requests

You can request a copy of your personal data, transaction history or account closure at any time via email to [email protected]. We aim to fulfil requests within 14 days. You can also request corrections or deletion where applicable and local law permits.

Legal Frequently Asked Questions

You can request account closure from Settings > Account > Close Account. Your funds are returned to your deposit payment method within two business days. Your data is retained for seven years for regulatory reasons but marked as closed and not used for marketing or login access.

Your account is operated under the terms of our payment licence and platform agreement. Your balance is held separately from operational funds. In the unlikely event of closure, your balance would be returned via your original deposit method. Details are in our full Terms of Service.

Yes. Contact [email protected] or use the in-app dispute tool with your transaction ID, amount and timestamp. We investigate within 24 hours on weekdays. If a payment failed on your payment provider's side, we work with them to reverse or re-send the funds.

We store your name, email, phone number, date of birth, ID copy and address proof for verification and account recovery. We use encrypted servers and never share this data with third parties except payment processors and where Indonesian law requires it, such as Anti-Money Laundering checks.

Report it immediately to [email protected] or use in-app Support > Security. We'll freeze your account, investigate and, if your account was compromised, help you regain access with a fresh password and verification.

You can withdraw from your balance anytime during business hours. First-time withdrawals and amounts over 10 million rupiah require identity re-verification. Processing takes 1–4 business hours depending on your payment method. DANA and GoPay are usually fastest.

We operate under payment licences and comply with anti-money laundering and data protection standards set by Indonesian regulators. All transactions are logged and reported where local law requires. Your data is kept secure and access depends on local law — we verify identity to meet these obligations.

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